ZAŠTITA POTROŠAČA OD NEPOŠTENE POSLOVNE PRAKSE U BOSNI I HERCEGOVINI
CONSUMER PROTECTION FROM UNFAIR BUSINESS PRACTICES IN BOSNIA AND HERZEGOVINA

Summary/Abstract: The European Union in the seventies of the twentieth century recognized the importance of satisfied customers and secure in the function of the internal market, and later built up an impressive body of knowledge, norms and practices of its authority in the field of consumer protection. In 2015, the total GDP of the EU amounted to 16,311.90 billion US dollars, while the final consumption accounted for 56%, or a total of 9,134.66 billion. Therefore, the European Union, the adoption of Directive 2005/29 / EC on unfair business practices, unambiguously stipulated that the unfair commercial practices towards consumers prohibited. As Bosnia and Herzegovina aspires to membership in the European Union, discussed the results achieved in the field of protection of consumers from unfair business practices in Bosnia and Herzegovina, through the analysis of the normative framework of consumer protection, the protection level, consumer protection entities and their practices. Significant and very lively communication with consumers Consumer Protection Association, represents a kind of a survey on the situation of consumers in Bosnia and Herzegovina. Analysis of judicial practice in the Federation BiH, indicates how courts apply the standards in force in the field of consumer protection.

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