Knowledge Management in Diplomacy. From a Theoretical to a Best Practice Point of View
Knowledge Management in Diplomacy. From a Theoretical to a Best Practice Point of View

Summary/Abstract: It is now widely recognized that the age of knowledge management has come and many private, but also public organisation are changing their style of work, organisation and culture. Knowledge management plays a very important and complex role in the public sector because its effectiveness determines the society’s culture, quality of life, success and viability. A competent public administration it is the key of a healthy society, but an incompetent one leads into severe decline of society. Diplomatic services have been included in this process to some degree, but remain close to the end of the list of government sectors to embrace a knowledge management perspective. Knowledge management offers great potential in the areas of knowledge transfer and training. It is important to keep in mind that diplomacy both uses and produces knowledge. In this paper I aim to provide a comprehensive view about the topic of knowledge management in the public administration and to underline the characteristic of knowledge management in diplomacy. Then, I consider some important questions about the real possibility of implement knowledge management in diplomacy and I finish with a best practice example and some conclusions.

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