Call Centre: Écrasez L'infâme! Review of Jamie Woodcock’s Working The Phones: Control And Resistance In Call Centres
Call Centre: Écrasez L'infâme! Review of Jamie Woodcock’s Working The Phones: Control And Resistance In Call Centres
Author(s): Justyna Zielińska, Jacek ZychSubject(s): Political Philosophy, Sociology, Labor relations, Social Norms / Social Control
Published by: Uniwersytet Adama Mickiewicza
Keywords: co-research; call centre; control; resistance; operaismo
Summary/Abstract: This is a review of Jamie Woodcock’s study of the call centre as a workplace, Working the Phones. The text discusses the methodology of co-research and the results of Woodcock’s engagement with forms of control and resistance in call centres.
Journal: Praktyka teoretyczna
- Issue Year: 2018
- Issue No: 27
- Page Range: 304-313
- Page Count: 10
- Language: English