Does Job Enjoyment and Organizational Support Affect Emotional Labor?
Does Job Enjoyment and Organizational Support Affect Emotional Labor?
Author(s): De-Chih Lee, Li-Mei Hung, Shou-Chi HuangSubject(s): Economy, Psychology, Higher Education , Management and complex organizations, Human Resources in Economy
Published by: İşletme Araştırmaları Dergisi
Keywords: Emotional Labor; Organizational Support; Job Enjoyment;
Summary/Abstract: The research focuses on the publicists of universities as the research targets; the census approach is applied during the questionnaire survey to examine the relationship between job enjoyment, organizational support and emotional labor. The research results reveal that job enjoyment and organizational support has a positive influence on deep acting and expression of naturally felt emotions; it also has a negative effect on surface acting. In addition, organizational support effectively increases the positive relationship between job enjoyment and deep acting, as well as the negative relationship between job enjoyment and surface acting.
Journal: İşletme Araştırmaları Dergisi
- Issue Year: 4/2012
- Issue No: 2
- Page Range: 5-29
- Page Count: 25
- Language: English