The Effect Of Organizational Justice On Emotional Labor: A Study On Five-Star Hotels In Antalya Cover Image

Örgütsel Adaletin Duygusal Emek Üzerindeki Etkisi: Antalya’daki Beş Yıldızlı Otel İşletmelerinde Bir Araştırma
The Effect Of Organizational Justice On Emotional Labor: A Study On Five-Star Hotels In Antalya

Author(s): Yasin Keleş, Muharrem Tuna
Subject(s): Economy, Psychology, Geography, Regional studies, Social psychology and group interaction, Organizational Psychology, Tourism, Human Resources in Economy
Published by: İşletme Araştırmaları Dergisi
Keywords: Organizational justice; emotional labor; hotel employees; distributive justice; procedural justice; interactional justice;

Summary/Abstract: The purpose of this research is to determine the impact of hotel employee’s organizational justice perceptions on their emotional labor. In this regard, a survey has been implemented to 1200 employees selected by simple random sampling method in five star hotels that operate in Antalya. The obtained data were analyzed through the statistical package program. In the study, correlations analysis had been done in order to determine the relationship between the dimensions of organizational justice as distributional justice, procedural justice and interactional justice and the dimensions of emotional labor as surface acting, deep acting and naturally felt emotions. As a result, a moderate positive significant relationship between sub-dimensions of organizational justice and surface acting as well as deep acting had been determined whereas a weak positive significant relationship between mentioned sub-dimensions and naturally felt emotions had been found. In accordance with the relations found as a result the correlation analysis, it has been concluded that surface acting, deep acting, and naturally felt emotions dimensions were influenced by organizational justice dimensions with simplex linear regression analysis performed to identify what level of effective is organizational justice on emotional labor.

  • Issue Year: 8/2016
  • Issue No: 2
  • Page Range: 376-406
  • Page Count: 31
  • Language: Turkish