Tüketimde Sinik Tutum: Tüketici Sinizminin Sebep ve Sonuçları
Cynical Attitude in Consumption: The Antecedents and Consequences of Consumer Cynicism

Summary/Abstract: In our modern world where consumer behaviours are essential for the future of the brand, the attitudes in the minds of consumers are getting more and more important. As attitudes are largely resulted from the experiences, consumers can have negative attitudes following the negative experiences with the brands. When it comes to negative experinces and particularly dissatisfactions, a newly emerged concept in organizational behaviour comes to the fore ‘cynicism’. The most essential studies in the field are agreed that cynicism is a negative attitude that has cognitive, affective, and behavioural components”. Cynicism is commonly related to suspicion, mistrust, skepticism, and distrust of agent's motives, as well as reactions of dissatisfaction, alienation, and resistance or even hostility towards the agent. Classification of these related constructs according to the cognitive, affective and behavioural components of attitude defines the scope of cynicism represented in the literature. Realizing that company-customer relationship is also in need of tust and when it is broken, the consumer develops a negative attitude toward the product or the company. This negative attitude can be called as “consumer cynicism’. This study, setting out from the general cynicism concept, deals with a general literature review about a specific kind of cynicism, known as ‘consumer cynicism’ and aims to put a general frame about the content, the antecedents and the consequences of consumer cynicism. The study also tries to prepare a base review for the future research on consumer cynicism which is coming to the fore in the marketing field every other day.

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