Kullanilan Çatişma Yönetim Tarzina Göre Duygusal Emek Düzeyi Değişir Mi?
Is the Level of Emotional Labor Vary by Conflict Management Style Used?

Summary/Abstract: The aim of this study is to examine the relationship between the Conflict Management Style used by individuals working in businesses, and the level of Emotional Labor expenditure. To achieve this goal, a total of 140 people working in all public and private banks operating in Kars province, were involved in the research. The data obtained from the research sample were analyzed with the SPSS 20 program. Correlation and regression analyzes were used to determine the relationship and effect state between variables. Findings obtained from the analyzes shown that there were a positive and meaningful relationship between the conflict management style used and the level of emotional labor, and that the conflict management style used effect the level of emotional labor meaningfully. As a result of the research, it was determined that the solution strategy used to manage the conflict cause to spend emotional labor, and it prompt participants to try to feel the emotions that they didn’t actually feel.

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