Czynniki kształtujące zachowania personelu jednostek samorządu terytorialnego jako wewnętrznego klienta firmy
Commune personnel as the home client and the factors forming its behaviour

Summary/Abstract: The article deals with an issue of local government unit employees as institution’s inner client. Moreover, it puts a great emphasis on personnel administration as an aspect of marketing, in organizations such as local government unit. It also draws attention to relations built between employees as a crucial factor of customer satisfaction and the quality of services provided.

• Details
• Contents