Profil klienta e-administracji w wybranych krajach Europy Srodkowo-Wschodniej
Customer profile in e-administration in selected countries of central and Eastern Europe

Summary/Abstract: Modern technologies have been gaining in importance in economic and social life in recent years. The services of e-administration start to play an increasingly significant role for the state as well as for the society. In this paper the author has presented results of a study on the use of e-administration services by consumers in selected countries of Central and Eastern Europe, i.e. in Estonia, Poland, Lithuania and Ukraine. The findings allow us to notice similarities and differences in social and economic attributes of clients using e-administration services in particular countries. The knowledge may be useful in shaping social and economic policy connected with creating an information society. The study has been conducted for the needs of a research project: „Consumer on the Market of e-Services in the Countries of Central and Eastern Europe” realized by the Institute for Market, Consumption and Business Cycles Research (IBRKK). The project has been financed by the Ministry of Science and Higher Education. The author is the manager of the project.

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