The Significance and Role of Trust in an Organization Within the Processes of Communication and Control
The Significance and Role of Trust in an Organization Within the Processes of Communication and Control
Author(s): Manca Jesenko, Jure KovačSubject(s): Social Sciences
Published by: Institut društvenih znanosti Ivo Pilar
Keywords: trust; organization; control; formalization; communication
Summary/Abstract: Today, studying trust within society is a very current topic. The significance and role, which trust plays in the post- -industrial society is multi-layered. Without a doubt, trust within different institutions and trust amongst individual institutions has been at the forefront in recent time. Often the level of trust individual institutions enjoy depends on the success and efficiency of their operations. In the paper, the authors have exposed the significance and role that trust plays within organizations. The level of trust within an organization is very important for each individual who is a member of some organization. In the paper, the authors have shown the results of the empirical research on the correlation between the levels of trust within a certain organization and the impact on the form of supervision and communication in implementing tasks. They established that the greater the levels of trust within an organization, less formalized forms of delegating tasks are required and the level of informal communication is greater. These stated facts increase the efficiency of the management processes and with this the success of the organization as a whole.
Journal: Društvena istraživanja - Časopis za opća društvena pitanja
- Issue Year: 19/2010
- Issue No: 105+106
- Page Range: 259-277
- Page Count: 19
- Language: English