Изследване на приложението на Лийн инструменти за оптимизиране процеса на обслужване при технологично базирани услуги
Examination of lean tools applications to optimiza the servuce process of technology - enable services
Author(s): Yulia YorgovaSubject(s): Business Economy / Management, Human Resources in Economy
Published by: Бургаски свободен университет
Keywords: Technology - Enabled Services; Lean tools; service process
Summary/Abstract: Technology - Enabled Services have changed the way people live. Their massive usage has influenced the attude and knowledge of users regarding their relationship with the system and staff, their involvement as a co - procducers, the formation of the value - added and service quality.
Journal: Бизнес посоки
- Issue Year: 23/2018
- Issue No: 01 BG
- Page Range: 70-87
- Page Count: 18
- Language: Bulgarian
