Czynniki warunkujące wykorzystanie kanałów sprzedaży usług finansowych w świetle teorii selekcji mediów
Factors Determining the Use of Channels of Sales of Financial Services in the Light of the Theory of Media Selection

Summary/Abstract: An aim of the article is an attempt to explain determinants of the use of definite channels of services distribution in the context of the media theory. The grounds for the carried out analysis is confrontation of the theory of media selection with the author’s research findings in the market for financial services. The research shows that the theories of use of media in communication are confirmed in banks’ clients’ behaviours. Abundance of the communication channel not always is key in consumers’ choices. Besides it of the substantial importance are purposes of the use of services, the perceived costs and availability of the desired services in a given channel. The article is of the research nature.

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