Deklarowane czynniki wyboru produktu i sklepu internetowego w symulowanym teście rynkowym a satysfakcja z wyboru
The Declared Reasons for Product and Online Store Selection in a Simulated Market Test and the Satisfaction from Choice

Summary/Abstract: A purpose of the article is to explore the links between the declared product and online store selection factors and satisfaction with the choice. Data were collected via CAWI with quasi-experiment, and mainly analysed using structural equation modelling with the PLS-MGA approach. The key findings indicate that the main declared factors of product and store selection in the simulated market test in an environment of price comparison website are independent of each other. Those factors have a little impact on satisfaction, but there are significant differences between groups in the parameters of the structural models explaining the level of satisfaction. The research has several implications including the practical one – there is the need for a separate treating product and stores selection of influence on consumer decisions, and the social one – to consider adding the phase of store/supplier choice in the classic model of the consumer purchasing process. The article is of the research nature.

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