Patient Satisfaction Perceived in the Emergency Department: A Quantitative Study in a State Hospital in Romania
Patient Satisfaction Perceived in the Emergency Department: A Quantitative Study in a State Hospital in Romania
Author(s): Mirela Catalina Turkes, Alexandru Olariu, Mirela MatacheSubject(s): Economy, Business Economy / Management, Marketing / Advertising
Published by: Editura Universitară & ADI Publication
Keywords: Quality of medical service; emergency department; patient satisfaction; patient needs; patient perception of medical staff
Summary/Abstract: The paper analyzes the level of satisfaction of the students as patients, who called for urgent medical services during the month of April 2017, aged between 18-30 years. Quantitative marketing analysis was used in the study. Data and information provided by respondents were processed on the basis of a questionnaire comprised of 10 questions. The study shows that 35.3% of the respondents rated the level of cleanliness unsatisfactory and 35.9% of the patients said that the kindness and availability of the medical staff of the emergency department were unsatisfactory. However, 34.4% of the visitors said they would return to the same state hospital if needed, while 51.5% said they did not know if they would go to the same state hospital.
Journal: Academic Journal of Economic Studies
- Issue Year: 3/2017
- Issue No: 3
- Page Range: 112-117
- Page Count: 6
- Language: English