The Modern Concept of Measuring Efficiency - Implementation and Attitudes of BSC Cover Image

The Modern Concept of Measuring Efficiency - Implementation and Attitudes of BSC
The Modern Concept of Measuring Efficiency - Implementation and Attitudes of BSC

Author(s): Slavica Tomić, Ljubica Komazec, Jelena Jevtić
Subject(s): ICT Information and Communications Technologies
Published by: UIKTEN - Association for Information Communication Technology Education and Science
Keywords: Key Performance Indicators; performance measures; BSC (Balanced Scorecard); small; medium and large companies;

Summary/Abstract: In modern information environment it is not enough that companies measure their results only using data from the past. BSC (Balanced Scorecard) can be considered superior to previous approaches of strategic performance management that focus only on financial measures. Balanced Scorecard includes both financial and non-financial measures that drive future financial organization performances. The research questions, which this work provides answers to, is concerned by the level of awareness of 37 surveyed managers of small, medium and large companies in the Republic of Serbia with the BSC, then identifying the degree of BSC implementation in these companies, as well as the reasons for not adopting the BSC and tests which use similar performance measures

  • Issue Year: 6/2017
  • Issue No: 3
  • Page Range: 525-533
  • Page Count: 9
  • Language: English