Kierunki rozwoju zarządzania jakością szansą na rozwój polskich przedsiębiorstw produkcyjnych i usługowych w Polsce
Trends in development of quality management an opportunity for the development of Polish manufacturing and service companies in Poland

Summary/Abstract: In the current economic situation in Poland, all companies – manufacturing and service industries, are facing growing demands of customers. At this time having only ISO certificate may be insufficient for companies that operate increasingly on external markets. This involves the use of modern technology, minimizing cost, short cycle of innovation, continuous improvement, which is inseparably connected with quality management. The purpose of this article is to present the most widespread concepts related to quality management: such as:TQM, Kaizen, Lean, and Six Sigma. The choice of their application may vary depending on various factors. They can also be used in whole, or select, if necessary, some of the assumptions.

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