Функционална схема на решенията в управление на операциите в сферата на услугите
Functional scheme of decisions in service operations management
Author(s): Yulia YorgovaSubject(s): Economy
Published by: Бургаски свободен университет
Keywords: services; operation management; service process; capacity; personnel; customers; quality; inventory
Summary/Abstract: Тhе paper examines the fundamental characteristics of services and the fonnal scheme of service operations management from an operational management perspective, drawing а parallel with actual material production. Тhе paper suggests а :functional decision-making framework in service operations management. It also reveals the specifics of decisions in service operations in the following areas: service processes, capacity, personnel, customers, quality and inventory. Кеу
Journal: Бизнес посоки
- Issue Year: 13/2011
- Issue No: 02
- Page Range: 9-19
- Page Count: 10
- Language: Bulgarian