Operations management and leadership; A Case-study of implementation of Centralized Back office activities Cover Image

Operations management and leadership; A Case-study of implementation of Centralized Back office activities
Operations management and leadership; A Case-study of implementation of Centralized Back office activities

Author(s): Camelia Cojocaru, Constantin C. COJOCARU
Subject(s): Business Economy / Management, Management and complex organizations, Human Resources in Economy
Published by: Editura Universităţii din Bucureşti
Keywords: back office; productivity; leadership; management; operational improvements;

Summary/Abstract: The concept of leadership is extremely complex and very often, there is a confusion between leadership and management. Although people are using these words interchangeably, they play very different, but still essential, roles. This paper aims to present a case study regarding an implementation project in banking back-office activities, in order to prove the importance of managing correct the back-office resources, but in the same time the need for a vision that would lead the people toward the scope of a project.The paper describes the existence of a relationship between leadership and operational excellence, also.

  • Issue Year: 2013
  • Issue No: 17
  • Page Range: 187-198
  • Page Count: 11
  • Language: English