STUDY ON THE DEVELOPMENT OF QUALITY MEASUREMENTS MODELS FOR STEERING BUSINESS SERVICES IN RELATION TO CUSTOMER SATISFACTION
STUDY ON THE DEVELOPMENT OF QUALITY MEASUREMENTS MODELS FOR STEERING BUSINESS SERVICES IN RELATION TO CUSTOMER SATISFACTION
Author(s): Anne Kathrin Marquardt, Marieta Olaru, Ioana CeauşuSubject(s): Economy
Published by: EDITURA ASE
Keywords: service quality; customer satisfaction; business services; service quality measurement models; performance indicators
Summary/Abstract: service quality, customer satisfaction, business services, service quality measurement models, performance indicators
Journal: Amfiteatru Economic
- Issue Year: 19/2017
- Issue No: 44
- Page Range: 95-109
- Page Count: 15
- Language: English, Romanian