Factors Affecting Consumer Preferences For Retail Industry and Retailer Selection Using Analytic Hierarchy Process
Factors Affecting Consumer Preferences For Retail Industry and Retailer Selection Using Analytic Hierarchy Process

Summary/Abstract: This paper aims to identify the factors affecting consumer preferences related to shopping at organized retail store and the main and sub-criteria related with store attributes and determine the consumer preferences onto product attributes for retailer selection. To determine the consumer preferences, a questionnaire survey is carried out to 154 respondents. Factor Analysis (FA) was applied to respondents’ data. The weights of consumer preferences onto store attributes are identified and an application of retailer selection has been studied using Analytic Hierarchy Process. Analytic Hierarchy Process (AHP) has been an effective tool for decision makers and researchers and is one of the most widely used multiple criteria decision-making tools when multiple criteria must be considered. For this study, a second research survey has been prepared and conducted to 218 randomly selected consumers who have shopped from selected retailers at least for three years. The results have shown that the most preferable criterion is “products’ quality” on the contrary the “store personnel” criterion is insignificant for these five retailers’ consumers. The paper ends by discussing other conclusions and suggests directions for future research.

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