WYMIARY DOŚWIADCZEŃ W USŁUDZE EDUKACYJNEJ W SZKOLNICTWIE WYŻSZYM
EXPERIENTIAL DIMENSIONS IN EDUCATIONAL SERVICES IN HIGHER EDUCATION
Author(s): Katarzyna DziewanowskaSubject(s): Higher Education , Socio-Economic Research
Published by: Wydawnictwo Naukowe Uniwersytetu Szczecińskiego
Keywords: experience; dimensions; education; service; loyalty;
Summary/Abstract: The paper presents the results of a quantitative study (survey) which lead to identification of seven experiential modules in educational service in higher education: intellectual, behavioral (2 modules), relational (2 modules), sensory and emotional. Additionally, a relationship between experiential modules and student’s loyalty and perception of university’s image was determined. The strongest relationship was observed for intellectual and emotional modules. The final part of the paper offers practical implications resulting from the study.
Journal: Studia i Prace WNEIZ US
- Issue Year: 2016
- Issue No: 43/2
- Page Range: 41-51
- Page Count: 11
- Language: Polish