Multicriteria Evaluation of New Service Technology Suitability Cover Image

Naujų paslaugų technologijos tinkamumo daugiakriterinis vertinimas
Multicriteria Evaluation of New Service Technology Suitability

Author(s): Juozas Bivainis, Rolandas Drejeris
Subject(s): Economy
Published by: Vilnius Gediminas Technical University
Keywords: Business of services; new services; service's technology; multicriteria evaluation.

Summary/Abstract: Business does not have unanimous methodologies for evaluation of new service technology suitability. There is argued necessity of new service technology suitability evaluation in the article, other conditions are talked over, 34 criteria are identified which are topical for service business, and also model based on modified COPRAS multicriteria evaluation is proposed. For reducing expenditure the offered evaluation is substantiated by two stages. There is a scheduled evaluation according to 7 essential criteria in the first stage. The technologies of new service, which do not meet at least one essential criterion, are treated like unworkable and have to be rejected. Such mode of evaluation permits to escape non-productive expenditure.

  • Issue Year: 2009
  • Issue No: 2
  • Page Range: 93-106
  • Page Count: 14
  • Language: Lithuanian