Innovative process and goal-centered approach to higher education institutions management
Innovative process and goal-centered approach to higher education institutions management
Author(s): Oksana MorguletsSubject(s): Social Sciences, Economy, Education, Business Economy / Management, Higher Education
Published by: Wydawnictwo Wyższej Szkoły Menedżerskiej w Warszawie
Keywords: system Of management;business pROces;innOvatiOn;pROcess-centeRed appROach;adaptatiOn;client-centeRed appROach;higheR educatiOn institutiOn
Summary/Abstract: The author both reveals the basic problems of the system of Ukrainian higher education institutions (HEI) management reforming and proposes the ways of its improvement. An innovative process-centered approach to the HEI management based on modern concepts of service management has been suggested. The distinctive features of the proposed approach are its focus on a customer needs and its instant response to external requirements provided by teams of processes. The emphasis has been placed on the subsystem of the university’s development, which incorporates the processes of quality assurance, of a customer’s positive experience and loyalty creating, of innovation providing, of the university image growth and progress support.
Journal: Zarządzanie. Teoria i Praktyka
- Issue Year: 11/2015
- Issue No: 1
- Page Range: 19-23
- Page Count: 5
- Language: English