GINČŲ SU VARTOTOJAIS SPRENDIMAS ELEKTRONINĖJE KOMERCIJOJE*
CONSUMER DISPUTES RESOLUTION IN ELECTRONIC COMMERCE

Summary/Abstract: As electronic commerce continues its unprecedented expansion on a global scale, along with new opportunities come new risks and liabilities. The need for effi cient and effective dispute resolution in this context has become crucial. At least for the time being, for most consumer e-commerce disputes the cost of legal redress by litigation is not proportionate to the value of the claim. Despite, dispute resolution schemes in Lithuania at that moment are mainly concerned with resolution of consumer disputes in court or out-of court (based on written procedure) and any initiatives related to innovative consumer dispute resolution mechanisms are not appreciable yet. Abroad a large number of Online Dispute Resolution (ODR) schemes are concerned with the resolution of consumer disputes arising from e-commerce transactions conducted on the Internet. Such schemes and the issues involved in Lithuania shall be analyzed. Also, as result of the research, electronic commerce consumer disputes resolution model in Lithuania will be suggested.

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