Sustainability Performance Management System Of Tourism Enterprises Cover Image

Sistem upravljanja performansama održivog razvoja turističkih preduzeća
Sustainability Performance Management System Of Tourism Enterprises

Author(s): Bojan Krstić, Vesna Janković Milić, Sonja Jovanović
Subject(s): Economy
Published by: Универзитет у Нишу
Keywords: Sustainability performance; performance management; enterprise; sustainable tourism

Summary/Abstract: Sustainable tourism should make optimal use of environmental resources that constitute a key element in tourism development, maintaining essential ecological processes and helping to conserve natural resources and biodiversity. Besides this, sustainable tourism should respect the socio-cultural authenticity of host communities, conserve their inbuilt and living cultural heritage and traditional values. Also, it ensures viable, long-term economic operations, providing socio-economic benefits to all stakeholders that are fairly distributed, including stable employment and income-earning opportunities and social services to host communities, and contributing to poverty reduction. Sustainable tourism should also maintain a high level of tourist satisfaction and ensure a meaningful experience to the tourists, raising their awareness about sustainability issues and promoting sustainable tourism practices amongst them. Tourism is one of the many external forces influencing the direction and options for economic development. Business activities of tourism enterprises can have considerable impact on environment, socio – cultural authentic and economic development trends. The role of any tourism enterprise in achieving principles of sustainable tourism could be very important. Realizing these principles requires adequate management system. Because of this reason, this paper points out basic elements for developing the sustainability performance management system in tourism enterprises.

  • Issue Year: 2008
  • Issue No: 2
  • Page Range: 123-137
  • Page Count: 9
  • Language: English