Viešųjų paslaugų kokybės valdymo savitumai Lietuvos savivaldybėse
The Public Service Quality Management in Lithuanian Municipalities

Summary/Abstract: This paper analyses the public service quality management in Lithuanian municipalities.Increasing requirements to the quality of services is altering their quality management, sothe study is seeking to reveal what quality management models and tools are applied by themunicipalities in Lithuania in order to improve the quality management of public services.Grounded by the scientific literature analysis and by the authors’ conducted quantitativeresearch results (September–November, 2015), the article is presenting the public servicesquality management techniques, their application advantages, disadvantages and is analysingthe possible improvements of public service quality management in Lithuanian municipalities.

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