THE TOURIST SERVICES QUALITY CONCEPT
THE TOURIST SERVICES QUALITY CONCEPT

Summary/Abstract: The role of tourism in national economy of various countries is particularly important given the complexity of this phenomenon, the scope of activities necessary for the emergence, maintenance and development. Tourism provides economic value and exploit the unique format of the riches that treasure of nature and climate, or left by history, folklore and civilization. Without tourist movement, natural riches, a country's cultural and historical will never be able to make a business able to create revenue. But tourism activity has a maximum efficiency only in terms of the existence of quality tourism services. Currently providing quality services ensure the company's development and gain supremacy on the market.

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