CHALLENGES WHEN DEVELOPING PERFORMANCE INDICATORS
CHALLENGES WHEN DEVELOPING PERFORMANCE INDICATORS

Summary/Abstract: Developing key performance indicators (KPIs) represents one step closer to theachievement of objectives and strategic vision of the organization. They are importantelements of the pathway towards performance, they evaluate and indicate the level of progress,guide the organizational strategy, they can be considered even the qualitative or quantitativeexpression of the execution of the strategy. Building reliable and appropiate measurementsystems is one of the most diffi cult stage in the performance evaluation process. Such systemsof management will help the executives and the management teams identify and build uponthe elements that create competitive advantage and opportunities for better results.

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