Crucial factor of the knowledge management implementation and effectiveness on the telecommunication market in the Republic of Macedonia
Crucial factor of the knowledge management implementation and effectiveness on the telecommunication market in the Republic of Macedonia

Summary/Abstract: The globalization process emphasizes the need of a new management paradigm that will correspond to the current conditions. Having in mind that the knowledge management is recognized as a strategy that comprehends the most important and relevant issues related to the adaptation of the organization, its survival and its competencies are in conflict with the rapidly changing environment on the open market. The knowledge management implementation and effectiveness in the organization depend on several factors, such as organizational culture, human resource management and information technology. Therefore, the objective of the paper is to research the influence of the crucial factors of the knowledge management implementation and effectiveness on the telecommunication market in Republic of Macedonia, which is characterized as an open and dynamic market. The research was conducted in 10 companies, on a sample of 100 respondents – employees in these companies. The influence of the organizational culture, human resource management and information technology on the knowledge management implementation and effectiveness was examined.The results show the importance of the crucial factors in knowledge management implementation and effectiveness and the awareness of the managers and employees for the need of constant improvement of knowledge and skills.

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