Rola emocji w pracy mediatora w sporach zbiorowych
The Role of Emotions in Mediator’s Work in Collective Dispute Resolution

Summary/Abstract: The presented paper is focused on the role of emotions in mediator’s work in collective dispute resolution between trade unions and employers. Conflict situations often generate very intensive emotions which are a difficult challenge for a mediator. The main problems he has to face are as follows: when to allow free and uncontrolled emotion expressions, including negative emotions, and when mediator should try to mitigate these expressions? Can a mediator afford to express his own emotions and when he should try to hide them? Evaluation of the level of intensity of emotions exposure in the context of organizational culture is another problem to be presented in this paper. The abovementioned problems will be elaborated in the perspective of Bush’s and Folger’s Model of Transformative Mediation. The sociological base for this analysis will be Erving Goffman dramaturgical theory and Arlie Russell Hoshschild’s approach.

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