Postawy pracowników a skuteczność systemów zarządzania jakością
Attitude of employess vs. the effectiveness of quality management systems
Author(s): Tomasz GreberSubject(s): Economy
Published by: Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
Keywords: employee engagement; quality management system; motivation
Summary/Abstract: The aim of the article is to discuss possible attitude of employees working for organizations which have introduced standardized quality management systems and in this context to discuss the research of financial institution conducted by the author. The paper presents inter alia basic problems connected with ensuring the effectiveness of quality management system.
Journal: Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu
- Issue Year: 2013
- Issue No: 301
- Page Range: 83-91
- Page Count: 9
- Language: Polish