Knowledge Management In Service Industry
Knowledge Management In Service Industry
Author(s): Dragiša Vićentijević, Milan JankovićSubject(s): Economy
Published by: Fakultet za poslovne studije i pravo
Keywords: service-based economy; intellectual capital; business intelligence; learning workshop; masterful management
Summary/Abstract: This study explores the knowledge management in service industry and its relation to the economy of service management. In particular, analyzes and highlights the importance of knowledge management in terms of market, businesses and their environments. Moreover, the most important tools through which knowledge is managed, is the intellectual capital and business intelligence model with the concept of'' learning organization''. Skill of knowledge management is often compared with masterful management.
Journal: International Journal of Economics & Law
- Issue Year: 2/2012
- Issue No: 6
- Page Range: 35-39
- Page Count: 5
- Language: English