Sistem upravljanja kvalitetom Univerziteta u Sarajevu u kontekstu Zakona i podzakonskih akata
Quality Management System at the University of Sarajevo in the Context of Laws and Bylaws

Summary/Abstract: Quality is by definition a set of characteristics of services that on the best way satisfy the needs of users. In higher education, this definition implies that all activities of universities are directed to requirements of users. The circle of users is wide in higher education: from students and their parents, to employers and the widest community. Bologna model of higher education is based on the quality assurance system. Although quality of higher education explicitly mentioned only with the Bologna process, it has always been immanent to higher education and something universities were recognized for. Today, however, quality has to be accessed in an organized manner, using established documented policies, techniques, standards, guidelines, procedures and methodologies, in the form of laws and bylaws. The modern concept of quality means the establishment of quality assurance bodies. These bodies treate quality in all aspects of work of higher education institution and base their activities on the needs and requirements of higher education users - society 21st century, which is denoted as a „knowledge society“, because knowledge has become the primary resource and initiator of society development. Just because that system of quality assurance and quality management should be developed on the basis of laws and bylaws.

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