Key Indicators of Quality in the Function of Strategic Planning and Management
Key Indicators of Quality in the Function of Strategic Planning and Management

Summary/Abstract: Quality issues have always been of great importance for research as well as teaching and learning in German Higher Education. Nevertheless, the quality management of higher education institutions as an all encompassing and systematic function has only become relevant during the past decade. This is due to the organisational development of higher education institutions in Germany during the last twenty years and the changes of their external conditions. Growth and massification of higher education as well as differentiation of subjects were accompanied by an increasing complexity inside the institutions. Institution-building, autonomy and organisational development are furthermore fostered by a growing competition between institutions on the national as well as international level. The Bologna Process has pushed the development of quality assurance and quality management especially in the area of teaching and learning. Additionally to the accreditation of study programmes, the system accreditation was introduced in 2007 as a procedure for systematic scrutiny of assurance and enhancement concerning the whole quality management system of the university. But since research, young scientists, internationalisation, administration and other services as well as governance are also highly relevant functions, the key performance indicators of quality assurance must consider all these areas in order to provide valuable information for strategic planning an management.

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