Uczestnictwo i informowanie jako formy oddziaływania administracji publicznej na zadowolenie klientów
PARTICIPATION AND INFORMATION AS A METHODS OF IMPACT OF PUBLIC ADMINISTRATION AUTHORITIES ON CUSTOMER SATISFACTION

Summary/Abstract: This article presents management methods, that can be used in public sector to increase customers’ satisfaction. Describes different types of customers in public administra¬tion and information tools for authorities to communicate with the public. The article empha¬size the role of feedback in the communication process. Also discusses some aspects employ¬ees’ participation and information as an important element of organizational management and organization development.

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