MODELING OF KNOWLEDGE MANAGEMENT PROCESSES IN IT OUTSOURCING PROJECTS
MODELING OF KNOWLEDGE MANAGEMENT PROCESSES IN IT OUTSOURCING PROJECTS
Author(s): Małgorzata SobińskaSubject(s): Economy
Published by: Wydawnictwo Uniwersytetu Ekonomicznego we Wrocławiu
Keywords: OUTSOURCING; KNOWLEDGE MANAGEMENT; INFORMATION AND KNOWLEDGE TRANSFER; KNOWLEDGE PROCESSES; PROCESS MAPS
Summary/Abstract: The author presents the complexity of activities and tasks, related to the transfer and transformation of knowledge in IT-related outsourcing projects, in the form of graphical models and detailed account of the most important aspects of knowledge management in outsourcing projects. Core competences and organizational needs in the IT area are defined, with delineation of key personnel involved in proper management of the outsourcing relations and their respective roles in “knowledge processes”. Selected processes of knowledge and information management in IT outsourcing projects are illustrated in the form of process maps.
Journal: Informatyka Ekonomiczna
- Issue Year: 2011
- Issue No: 20
- Page Range: 204-215
- Page Count: 12
- Language: English