Digital fatigue and its economic implications for the healthcare workers in Sulawesi’s private hospitals of Indonesia
Digital fatigue and its economic implications for the healthcare workers in Sulawesi’s private hospitals of Indonesia

Summary/Abstract: Indonesia’s rapid adoption of Electronic Medical Records (EMR) has boosted service efficiency, yet it has introduced significant human capital costs for healthcare workers, especially where infrastructure is limited. This qualitative study explores digital fatigue among physicians, nurses, and administrative staff in Sulawesi’s private hospitals and community health centers. Using Interpretative Phenomenological Analysis (IPA) of 10 semi-structured interviews, three key themes emerged: 1) fatigue is triggered by constrained technology, pressing administrative duties, insufficient digital literacy training, and regulatory pressures, all of which erode productivity and wellbeing; 2) workers counter these stressors through self-regulation, time management, workplace social support, self-directed learning, and reframing digital tasks positively; 3) sustainable adaptation relies on balancing clinical and administrative responsibilities and fostering psychological resilience. Findings highlight the need for institutional policies that align digital investment returns with human resource productivity, thereby safeguarding workforce performance and overall economic efficiency.

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