Dojrzałość systemu pomiaru dokonań a odporność finansowa MŚP: pośrednicząca rola jakości decyzji menedżerskich
Performance measurement system maturity and financial resilience in SMEs: The mediating role of managerial decision quality

Summary/Abstract: Purpose: This study examines how KPI system maturity, managerial decision quality, and financial resilience interrelate in SMEs. It tests a partial mediation model, positing that KPI system maturity affects financial resilience directly and indirectly, through improved managerial decision quality. Methodology/research approach: Analysis is based on survey data from 218 Polish SMEs, with respondents in managerial or financial roles overseeing performance measurement. Relationships were analysed using OLS regression and bootstrap mediation with 5,000 resamples. Findings: Results indicate that KPI system maturity boosts managerial decision quality, thereby strengthening financial resilience. Mediation analysis shows that managerial decision quality partially mediates the effect of KPI system maturity on financial resilience. Thus, mature KPI systems improve financial resilience both directly – by enabling monitoring and control – and indirectly, by improving decision-making. Research limitations/implications: This study relies on cross-sectional survey data and managerial perceptions, limiting causal inference. Future work can use longitudinal designs, objective financial data, and cross-country analysis to better validate links. Originality/value: The study shows that KPI system maturity is a managerial capability that improves decision quality and supports financial resilience in SMEs, thus advancing research on performance measurement systems beyond simple adoption.

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