The Impact of Healthcare Workers’ Perception of the Quality on Their Performance Levels: A Study of Nurses at Zonguldak State Hospital
The Impact of Healthcare Workers’ Perception of the Quality on Their Performance Levels: A Study of Nurses at Zonguldak State Hospital

Summary/Abstract: The primary objective of this research is to assess the impact of healthcare workers’ perceptions of quality on their performance levels and to identify the sub-factors that influence these perceptions. In this study, which was conducted with an explanatory research design, the data were collected by using an online questionnaire from 385 nurses working in a state hospital within Zonguldak province of Türkiye. SPSS and AMOS statistical software programs were employed to analyze the data collected during the research. In the study, the relationships among variables were tested using the structural equation modeling technique. According to the primary findings obtained as a result of the analysis, the dimensions influencing healthcare workers’ perception of quality include ‘management and leadership’, ‘utilization of human resources’, ‘quality education’, and ‘patient benefit’. These four dimensions significantly shape healthcare workers’ quality perceptions and profoundly impact employee performance. Therefore, these empirical findings indicate that healthcare workers’ perceptions of quality significantly the services they provide by affecting their performance.

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