Wykorzystanie teorii kolejek w procesie decyzyjnym przedsiębiorstwa transportowego
Use of the Railway Theory in the Transport Enterprise Decision-Making Process

Summary/Abstract: The paper presents the concept of using the theory of mass service for the optimization analysis of a small transport company with one delivery van. The introduction presents the principles of the operation of mass service systems and the basic mathematical apparatus that was necessary at the stage of planning the development of the car's column of a selected service company. For the example transport company, basic quantitative parameters were set, which were the basis for a rational decision to increase the fleet.

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