QUALITY PRINCIPLES, TOOLS, TECHNIQUES AND METHODOLOGIES SHOULD REMAIN INEVITABLE PART OF DIGITAL QUALITY MANAGEMENT
QUALITY PRINCIPLES, TOOLS, TECHNIQUES AND METHODOLOGIES SHOULD REMAIN INEVITABLE PART OF DIGITAL QUALITY MANAGEMENT

Summary/Abstract: The digital transformation driven by Industry 4.0 has significantly reshaped quality management practices, leading to the emergence of Digital and Intelligent Quality Management (Quality 4.0). Despite the adoption of advanced technologies enabling automation, real-time monitoring, and data-driven decision-making, the role of traditional quality principles, tools, techniques, and methodologies remains insufficiently examined. This paper aims to examine whether established quality management instruments should remain an inevitable component of digital quality management systems. The study applies a mixed research approach combining a systematic literature review with an empirical case study conducted in automotive manufacturing companies in North Macedonia. The literature review analyzes the evolution of quality management principles and systematizes quality tools, techniques, and methodologies within the Quality 4.0 context. The empirical data was collected through a structured survey examining the frequency and purpose of applying quality management instruments. The results confirm that digital technologies enhance rather than replace established quality methodologies. The study concludes that quality principles, tools, techniques, and methodologies must be systematically integrated into digital environments to ensure effective, sustainable, and human-centric quality management in the Quality 4.0 era.

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