REMOTE WORK, DIGITAL SURVEILLANCE, AND EMPLOYEE AUTONOMY: EXAMINING THE MODERATING ROLE OF TRUST IN LEADERSHIP IN SOUTHWEST NIGERIAN SERVICE ORGANIZATIONS
REMOTE WORK, DIGITAL SURVEILLANCE, AND EMPLOYEE AUTONOMY: EXAMINING THE MODERATING ROLE OF TRUST IN LEADERSHIP IN SOUTHWEST NIGERIAN SERVICE ORGANIZATIONS

Summary/Abstract: This study investigates the interplay between remote work, digital surveillance, and employee autonomy, with a focus on the moderating role of trust in leadership within service organizations in Osun State, Nigeria. Drawing upon Social Exchange Theory and Self-Determination Theory, the research explores how digital surveillance practices influence employees’ perceived autonomy and how trust in leadership mitigates potential negative effects. The study employed a quantitative research design, with data collected through a structured questionnaire administered to 120 employees from selected Financial Technology (FinTech) organizations in Southwest Nigeria. Findings indicate that digital surveillance negatively affects employee autonomy, while trust in leadership significantly moderates this relationship. The study contributes to leadership and human resource management literature by highlighting the importance of trust in fostering employee well-being and performance in digitally monitored remote environments.

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