The Impact of Social Media Interactivity on Fan Loyalty: An Empirical Study of Football Clubs in Europe
The Impact of Social Media Interactivity on Fan Loyalty: An Empirical Study of Football Clubs in Europe

Summary/Abstract: The rapid expansion of digital platforms has transformed how football clubs engage their supporters. Social media, in particular, enables clubs to maintain interactive, personalized relationships that foster loyalty and identification. This study conceptually investigates how perceived interactivity on social media influences fan loyalty among European football fans. Drawing upon engagement theory, relationship marketing, and social identity perspectives, the study develops a conceptual model linking perceived interactivity, authenticity, and responsiveness to emotional and behavioral loyalty. A quantitative survey-based empirical design is proposed to test these relationships across multiple European contexts. The model contributes to sports management literature by integrating digital engagement constructs with traditional loyalty frameworks, and it provides managerial implications for optimizing digital communication strategies within football organizations.

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