Smart Governance: The First Experience of the Two Metropolitan Cities in Indonesia
Smart Governance: The First Experience of the Two Metropolitan Cities in Indonesia

Summary/Abstract: Smart governance is one of the main dimensions of a smart city. Its implementation is realized in a variety of ways. This study continues to develop the concept and practice of smart governance based on the characteristics of the city. In Indonesia, Bandung and Makassar cities have prominent experiences compared to other cities. The experiences of the cities were studied using the classical qualitative methods for theory and empirical orientation. The statement is based on field data obtained through interviewing informants, expert discussions, direct observation, and review of relevant documents as well as articles. Data were analyzed in accordance with the study’s focus theme. This study finds the main aspects of smart governance. They are policy arrangements, bureaucratic management, and public service. All the aspects are associated with the use of information and communication technology. Smart governance refers to enhancing the technological and human resources that drive cities.

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