E-GOVERNANCE AND PUBLIC SECTOR PERFORMANCE IN LAGOS METROPOLITAN AREA TRANSPORT AUTHORITY
E-GOVERNANCE AND PUBLIC SECTOR PERFORMANCE IN LAGOS METROPOLITAN AREA TRANSPORT AUTHORITY

Summary/Abstract: Lagos State has significantly transformed public sector performance by leveraging technology to improve service delivery, enhance transparency, and foster citizen engagement. Despite the adoption of technology like e-governance in the state, there is a growing concern about the effectiveness of e-governance in improving public sector performance. This study examines the impact of e-governance on public sector performance in LAMATA, Lagos State, Nigeria. The study is anchored on the Technology-Organisation Environment (TOE) framework, as the study employed the interpretivism philosophy and a qualitative approach in data collection and analysis. An exploratory research design was considered appropriate because of its flexibility to consider many different aspects of the phenomenon. Similarly, newspaper reports and opinions were content analysed as the study adhered to the qualitative model of social research, which included textbooks, journals, articles, newspapers, and other publications. The results show that e-governance has improved public sector performance in Lagos State, particularly in terms of transparency, accountability, and citizen participation. However, the study also identifies some challenges facing e-governance in Lagos State, including inadequate infrastructure, lack of skilled personnel, and limited access to technology. The study concludes that e-governance has the potential to improve public sector performance in Lagos State but requires careful planning, implementation, and evaluation to overcome the challenges.

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