ARTIFICIAL INTELLIGENCE IN THE PUBLIC SECTOR- CHALLENGES, OPPORTUNITIES AND BEST PRACTICES
ARTIFICIAL INTELLIGENCE IN THE PUBLIC SECTOR- CHALLENGES, OPPORTUNITIES AND BEST PRACTICES
Author(s): Florentina Pană-MicuSubject(s): Politics / Political Sciences, Economy, Public Administration, ICT Information and Communications Technologies
Published by: Editura Tehnopress
Keywords: artificial intelligence; public sector; innovation; chatbot; optimization;
Summary/Abstract: Artificial Intelligence (AI) is increasingly influencing the functioning of public institutions, offering innovative solutions to enhance governance, public service delivery, and operational efficiency. This article aims to explore best practices in the use of AI for public service delivery and identify the main advantages of using artificial intelligence in the public sector. Additionally, it examines how Romania is aligning itself in the process of integrating AI technologies through the adoption of the National Strategy on Artificial Intelligence 2024-2027. Therefore, the purpose of this research is twofold: on one hand, analyzing key examples of best practices in AI integration within the public sector, and on the other hand, exploring how Romania is making considerable efforts to reform public services through the use of new AI technologies.
Journal: Journal of Public Administration, Finance and Law
- Issue Year: 2024
- Issue No: 32
- Page Range: 393-399
- Page Count: 7
- Language: English
