Digital Governance and Public Policies in Transition Economies: The Role of Information Technologies in Institutional Efficiency and Economic Growth in Kosovo.
Digital Governance and Public Policies in Transition Economies: The Role of Information Technologies in Institutional Efficiency and Economic Growth in Kosovo.

Summary/Abstract: This study examines the role of information technologies in advancing digital govern-ance and assesses their impact on institutional eficiency and economic growth in Kosovo as a transition economy. Employing a mixed-methods research design, the study combines quantitative survey data from 178 respondents with qualitative interviews and document analysis. The find-ings demonstrate that digital governance significantly enhances institutional eficiency, particularly through improved service delivery, transparency, and operational performance. However, its contribution to economic development is primarily indirect and mediated by improvements in institutional capacity. Structural constraints, including system complexity and limited digital competencies, restrict the transformative potential of digital reforms. The study contributes to the theoretical debate on digital governance in transition economies and offers policy-relevant recommendations for strengthening institutional resilience and sustainable digital transformation.

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