The Digital Tax Advisor: New Professional Roles in the Age of Artificial Intelligence – Implications for Communication and Information Management
The Digital Tax Advisor: New Professional Roles in the Age of Artificial Intelligence – Implications for Communication and Information Management

Summary/Abstract: Digitization is fundamentally changing the profession of tax consultants. Artificial intelligence (AI), automated processes and digital communication tools are increasingly shaping daily work, customer relationships and professional identity. This article examines how the role of tax advisors is developing in response to these developments and what new requirements are emerging, especially with regard to digital communication structures, information management and knowledge-based decision-making processes. Based on a qualitative analysis, the study identifies key trends such as the automation of standardized tasks, the growing importance of strategic advice, the shift towards digital communication channels and the reorganization of professional information flows between tax advisors and clients. In addition, the article outlines new hybrid roles such as data analyst and digital transformation consultant. Finally, it highlights the need for reforms in education and lifelong learning to ensure that the profession remains future-ready until 2035. The results show that digitalization is not only accelerating processes, but also fundamentally changing customer expectations. Therefore, tax advisors must not only build technological skills, but also develop their communication skills.

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