The Mediating Role of Work Motivation on Organisational Commitment and Organisational Citizenship Behaviour
The Mediating Role of Work Motivation on Organisational Commitment and Organisational Citizenship Behaviour

Summary/Abstract: Employees’ perceptions of support from their organisation, identification with organisational commitment, and development of self-determined motivation at work all lead to the activation of organisational citizenship behaviours. By using work motivation as a mediator, this study seeks to understand the relationship between organisational commitment and organisational citizenship behaviour among administrative staff employed at Jordanian universities. The study’s population consisted of administrative staff employed by 29 universities. A total of 350 administrative staff members participated in this study. The findings suggested that work motivation, organisational citizenship behaviour, and organisational commitment were statistically significant. Additionally, it was discovered that work motivation and organisational commitment both enhance the impact of organisational citizenship behaviour. The conceptual model created in this study outlines linkages between organisational commitment and work motivation that university administrations can use as a reference to successfully impact the organisational citizenship behaviour of their staff.

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