Self-Perceived Stress and Its Impact on Counterproductive Work Behaviors Among Employees in the Hospitality Industry
Self-Perceived Stress and Its Impact on Counterproductive Work Behaviors Among Employees in the Hospitality Industry

Summary/Abstract: The hotel industry is a demanding work environment characterized by intense interactions with customers, fluctuating rhythms, and high demands, which can amplify the level of self-perceived stress of employees. This stress can lead to counterproductive behaviors, impacting both individual performance and organizational efficiency. The study investigates the relationship between these variables and the impact of age and gender differences on stress and counterproductive behaviors. Objectives and Hypotheses: The research aims to assess the differences between post-adolescents and adults in counterproductive behaviors, examine differences in self-perceived stress by gender, and identify the relationship between stress levels and counterproductive behaviors. Significant differences are assumed between age and gender categories, as well as a positive correlation between self- perceived stress and counterproductive behaviors. Methodology: The study was conducted on a sample of 60 employees from the hotel industry, using the Self-Perceived Stress Questionnaire (PSS-14) and the Counterproductive Work Behaviors Inventory (CWB-C). Data analysis was carried out using the Kolmogorov-Smirnov, Mann-Whitney, and Spearman statistical tests. Results: The results indicate significant differences between post-adolescents and adults, with younger employees exhibiting counterproductive behaviors more frequently. Women also have a higher level of self-perceived stress compared to men (p < 0.05). The Spearman correlation between stress and counterproductive behaviors (r = 0.331, p < 0.01) confirms that higher levels of stress are associated with increased counterproductive behaviors. Conclusions: The results underscore the significance of stress management in the hospitality industry in reducing counterproductive behaviors and enhancing the organizational climate. Organizations should implement strategies for psychological support, mentoring, and improving working conditions, thereby reducing the negative impact of stress on employees and optimizing their performance.

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